Irys for Business
Business
Irys Dashboard
Irys Community
Irys I.AM
Features
FAQ
Demo
Irys™ Gov

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A customizable and modular-based SaaS app.

Irys for Cities and Government is designed to be utilized internally by government staff and respective field operations workers. Assigned representatives can report infrastructure and other non-emergency issues to the appropriate local government departments and city entities that address these issues, providing an efficient way to identify, track, and resolve issues in the community.  

Activate Communication and Data

Irys mobile app and software platforms include multiple features that provide a wide range of commercial businesses with economic savings and greater effectiveness in management through rapid-response automation processes. Quickly and easily communicate with internal staff or the clients you serve in virtually any industry. The Irys data collection and analytics functions afford access to enhanced insights for more informed decisions, from service improvements to project status updates – whatever you need to know, Irys has the comprehensive capability to empower your activities.


Irys platforms help positively impact the quality of life of customers and residents by providing organized and comprehensive tools to quickly and easily create service requests, access essential resources, and communicate feedback with leaders/decision makers, leading to quicker resolution of issues and safer and stronger communities. Our platforms empower customers and residents and encourage them to take action to improve City neighborhoods and make a difference in their communities.

What we believe in
Grow your business, establish your brand, and put your customers first.

Activate Communication and Data

Irys mobile app and software platforms include multiple features that provide a wide range of commercial businesses with economic savings and greater effectiveness in management through rapid-response automation processes.
Quickly and easily communicate with internal staff or the clients you serve in virtually any industry.

The Irys data collection and analytics functions afford access to enhanced insights for more informed decisions, from service improvements to project status updates – whatever you need to know, Irys has the comprehensive capability to empower your activities.

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Community

Connect. Comunicate. Transform the community.

The Irys Community app enables you to directly initiate service requests for identified issuesand other non-emergency reports to the municipal departments that can address these concerns.From potholes and power outages to sinking sidewalks or missing manhole covers, Irys is your connection to response and resolution. It’s fast, simple to use and a positive way to be part of your community.

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Irys platforms help positively impact the quality of life of customers and residents by providing organized and comprehensive tools to quickly and easily create service requests, access essential resources, and communicate feedback with leaders/decision makers, leading to quicker resolution of issues and safer and stronger communities.

Our platforms empower customers and residents and encourage them to take action to improve City neighborhoods and make a difference in their communities. 

Dashboard

The Irys Dashboard is designed to provide municipal partners and decision-makers with economic savings and greater efficiency in public management through the automation of processes, the elimination of paper and the IT integration of different public services. The IRYS modular design gives you the ability to customize configurations with quick plug-and-play modules that support your identified objectives. It’s facile, adaptive and technologically advanced for superior functionality.

The Analytics module allows users to obtain insights that form the basis for future action through collaborative data collection and analysis. This ends up in data-driven decisions allowing governments in the creation of better platforms that enable an exchange of information, and improvement of services.
The Irys Map provides a clear graphic of all requests made in real-time. It is an optimum tool that represents identified issues within different sectors of the city and organizes the information by category, status, or department to afford the most effective decision-making.
A module that combines the information to display the KPIs, the Performance Graphs give users a powerful tool to assess the data over time, providing an enhanced perspective of internal and external factors that influence the city’s performance operations.
The Communication Module offers a transparent way to maintain open discourse with residents regarding their submitted reports and other information. Send emails, push notifications, or create new conversations via
Hey Irys! to automatically respond to requests or direct inquiries to additional resources.
The Service Request module is the single entry point of all user requests, which includes a variety of reports that originate from different channels such as the mobile app, HeyIrys! , our AI-powered chat feature, or a third-party channel that has been custom-integrated into the system built for you. You will be able to review, categorize, and dispatch requests as task orders directed to the corresponding city department.
The Tasks Order module is designed to function as the hub of your activities and where you can control the work facilitated by each city department. Here, you can assign tasks to departments or specific individuals, communicate directly with field operators, and review a task upon completion and reopen or reassign the service request as necessary.
Dive deeper into the data with cross-channel conversational analysis to uncover emerging trends and engage proactively with community members through responsive feedback relevant to specific keywords or topics. With the “social listening” capabilities of the IRYS Community Pulse feature, you can learn more about what matters to community members, obtain valuable input, and proactively convert any concerns into actionable tasks that improve city operations in a more proactive manner. You can then follow up with a detailed analysis of the information to gain further insights in order to appropriately act on these opportunities. And it’s all available to you with the Irys Community Pulse module.

Envision a better community.

The Irys Community app enables you to directly initiate 311 service requests for identified issues and other non-emergency reports to the municipal departments that can address these concerns. From potholes and power outages to sinking sidewalks or missing manhole covers, Irys is your connection to response and resolution. It’s fast, simple to use and a positive way to be part of your community.

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Accessible. Powerful. Future-forward.

The Irys Community app starts with a collective purpose - one designed to improve the quality of life through access to the right tools and resources. It’s more than leading-edge technology. It’s your direct connection to the city partners who can address and resolve the issues that matter to you.  

Fast. Accurate. 24/7.

Create a 311 service report in less than 20 seconds simply by selecting from a list of city services. Mark your location, upload a photo, and submit your report right from the Irys app on your mobile device.

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Accessible. Powerful. Future-forward.

The Irys Community app starts with a collective purpose - one designed to improve the quality of life through access to the right tools and resources. It’s more than leading-edge technology. It’s your direct connection to the city partners who can address and resolve the issues that matter to you.  

Interactive. Trackable. Informed.

Follow the status of your report in real time with the Irys Community app features and check the progress on 311 service requests.

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Your eyes are the window to a better city.

Potholes are the pits. So is graffiti, trash, abandoned structures and crumbling sidewalks. All the little and big things that can impact our day-to-day quality of life. But you have the power to affect positive change – if you see it, then flag it and quickly upload your report about non-emergency issues to start a conversation that can lead to positive outcomes.
Don’t just imagine a community that works together to simply make life more enjoyable for everyone. Because you really can make it happen with Irys.

Interactive. Trackable. Informed.

An integral feature of the 311 app is Hey Irys!, our AI-powered, interactive chat technology that enables community members to flag and report any non-emergency infrastructure issues, 24/7. Residents can also choose to upload service requests through other channels including:
- SMS/iMessage*
- WhatsApp
- Facebook
- Messenger
- AI-powered, Irys voice customer service
- Social media autoresponse agents

*data/message charges may apply depending on your individual carrier’s terms and plan.

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Infrastructure Asset Management

Irys I.AM is a SaaS platform designed to be utilized internally by government staff and respective field operations workers. Assigned representatives can report infrastructure and other non-emergency issues to the appropriate local government departments and city entities that address these issues, providing an efficient way to identify, track, and resolve issues in the community.

Real-time reports, rapid response.

Field operators can generate a report by selecting from a list of municipal services, indicate their location, upload a relevant picture, and submit their report from their mobile device. This SaaS application is fully customizable and can be configured with categories, subcategories and e-forms specific to the current and anticipated needs of the city utilizing the platform.

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Review, Update and Resolve.

The Work Order section allows multiple staff representatives to track and update the progress of all submitted reports. City workers and field operators can view reports that are assigned to them, update their progress on the report, and indicate when it is resolved.  

See every report with detailed, geolocated information.

The Map is a visual tool that provides users with a comprehensive view of all flag reports created within the city. City staff can click on individual flag reports on the map to view details for each report. The map allows city staff and field operators to discover the most frequent issues in a particular area, helping cities to improve planning, better allocate resources, and serve residents’ needs.

Powerful tools

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Frequently Asked Questions

Question: Is there a fee to use the Irys COVID-19 Web App and Dashboard?

Answer: No, the Irys COVID-19 Web App and Dashboard are available for free for cities and communities to use. If you are a government or community decision-maker interested in having personalized access to the Dashboard, please complete this contact form.

Question: Will data received from users via the Irys COVID-19 Web App be kept confidential?

Answer: Yes, data received from users via the Irys COVID-19 Web App will be kept private and confidential, and will only be viewable by government and community decision makers through the Dashboard tool.

Question: Where does COVID-19 Self Screening Tool assessment come from?

Answer: The COVID-19 self screening tool assessment was developed by the City of San Antonio Metropolitan Health Department and is based on CDC guidelines regarding COVID-19 risk factors and symptoms.

Question: What if the COVID-19 Self Screening Tool provides me with an incorrect outcome?

Answer: This self-screening does not provide a medical diagnosis and is for informational purposes only. The information contained in the self-screening is for your personal use only and is not intended to diagnose, cure, mitigate, treat, or prevent disease or other conditions and is not intended to provide a determination or assessment of your state of health. If you have concerns regarding your health, or the health of someone else, you should consult a physician. If you are experiencing a serious health emergency you should call 911.

Question: What types of resources are included within the IRYS COVID-19 Web App?

Answer: The resources module includes links to resources provided by the CDC to help users stay up to date on the latest information regarding COVID-19 and how to help prevent the spread of the virus.

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